FAQ

Some tips for online selling:

Photo quality: Take high-quality photos of your works, from different angles and with good lighting.

Detailed description: Write precise and attractive descriptions of your works, including all the information you have. The goal is to present the object in the best possible way so that the buyer discovers its story and the unique features that make it special.

Complete details: Provide as much information as possible in the object’s characteristics. The period, style, origin, artist, a visible signature… these details give your object greater visibility.

Price: Set a fair price by considering the market, the artist’s reputation, and your costs.

SEO: Use relevant keywords in the descriptions so that your works appear in search results.

Customer service: Respond quickly to questions and requests from your customers.

Shipping: Once the sale is completed, don’t delay in sending the sold object.

Yes. Each month, we select pieces to be featured through newsletter, blog, social media, or advertising. A well-prepared product sheet increases your chances of being selected.

Yes. You can reply to messages sent through the platform.

Yes. A dashboard allows you to track your views, highlights, and sales. We also send you a monthly report that provides detailed statistics on the health of your online store.

Yes. All objects are selected and offered by professionals: recognized galleries or antique dealers. Each piece is authenticated before being listed online.

Yes. We deliver to most European countries (France, Benelux, Germany, Spain, Italy, Switzerland...) as well as internationally, including the United States, the United Kingdom, and Canada. For sensitive or special shipments, a personalized quote is provided. Other countries will be added upon request.

Some objects require a shipping quote or come with specific options. Contact the seller to receive a quick offer.

Yes. All payments on ArtaPlaza are processed through a certified platform (Stripe), compliant with the highest security standards. Your banking details are never stored by ArtaPlaza.

You can pay by credit card (Visa, Mastercard, American Express) or via Apple Pay. For certain objects or special requests, payment by bank transfer may also be offered.

Shipping costs vary depending on the size, weight, and destination of the object. They are either displayed directly on the product page or provided on request (particularly for large or fragile pieces). In all cases, you receive a clear estimate before payment.

It is ArtaPlaza that provides the buyer with delivery options (carrier, hand delivery, etc.). Delivery is carried out by specialized carriers. Depending on the type of object, you benefit from tracked, secure, and, if applicable, insured shipping. Once the sale is completed, the seller hands the object to the selected carrier or to the buyer. We take care of the rest.

In the event of a return within the legal timeframe, the object must be sent back in its original condition. You will be notified immediately and guided through the process.

Yes. An invoice is automatically issued if you are a professional. If you are a private buyer, contact us for adapted invoicing.

Yes, we offer payment in 3 interest-free instalments with Klarna, integrated into our secure payment solutions (via Stripe). Your order amount is simply split into three monthly payments, with no interest or additional fees.