1. Right of withdrawal
In accordance with the applicable European legislation on distance selling (Directive 2011/83/EU), the Buyer who acts as a consumer benefits from a right of withdrawal when purchasing an Item from a professional Seller via the Artaplaza platform.
The Buyer is protected by the consumer protection rules in force in his country of residence. The professional Seller is required to comply with these provisions.
1.1 Time limit and exercise of the right of withdrawal
The Buyer has a period of fourteen (14) calendar days from receipt of the Item to notify Picassart SRL (operator of the Artaplaza platform) of their decision to withdraw.
Notification can be made:
- by email,
- or by any written statement that is clear and unambiguous.
- No justification is required.
1.2 Return procedures
If the Item has not yet been shipped, the withdrawal is immediately taken into account and the refund is made within fourteen (14) days of notification.
If the Item has been shipped or received, the Buyer has a period of fourteen (14) days from notification to return it to the Seller, at his expense and under his responsibility.
The Article must be:
- in perfect condition,
- returned in suitable packaging, ideally original or equivalent.
1.3 Effects of withdrawal
Subject to compliance with the above conditions:
Picassart SRL will reimburse the Buyer: the price including tax of the Item and the initial standard delivery costs (excluding express or special options).
The refund will be made via the same means of payment as that used when placing the Order, within fourteen (14) days of actual receipt of the returned Item or proof of its shipment, as the case may be.
Picassart SRL may defer reimbursement until receipt of the Item or valid proof of sending.
Items returned damaged, incomplete or unfit for resale will not be refunded or exchanged.
2 Legal guarantees
The Seller is solely responsible for the conformity of the items offered for sale and guarantees to the Buyer:
- the absence of hidden defects making the item unfit for the use for which it is intended,
- the conformity of the article with the description appearing in the advertisement.
- The professional Seller remains liable in this respect within the framework of the legal guarantees in force (as provided for by the Belgian Civil Code, the Consumer Code, European directive 2019/771 relating to certain aspects concerning contracts for the sale of goods or the texts applicable in the country of the Buyer).
In the event of non-conformity or hidden defect, the Buyer may obtain:
- either the repair or replacement of the item (where possible), or a full or partial refund of the price paid.
- Any complaint must be sent to Picassart SRL via customer service, which will forward it to the relevant Seller.
Picassart SRL acts as an intermediary but cannot be held responsible for the Seller's failure to meet its legal obligations.